This policy explains how Raynes Park Cars ("we", "us") handles personal information when you use this website, book a journey or contact us. Contact: Kingston Rd Raynes Park London SW20 8SA · info@raynesparkcars.co.uk · 02085409999.
Information We Collect
- Booking details: name, phone number, email, pick-up and drop-off addresses, dates and times, flight or train details, passenger and luggage numbers and any notes you add.
- Messages you send us by phone, email or WhatsApp.
- Basic technical data such as the pages you visit, recorded when the booking form loads.
How We Use It
- To quote for, arrange and complete your journey.
- To contact you about your booking.
- To keep records we are legally required to keep as part of licensed private hire work.
- To improve our website and service.
Legal Basis
We process booking data to perform our contract with you, and some records to meet legal obligations. Other uses rely on our legitimate interest in running and improving the service.
Sharing
We share the details needed for your journey with the licensed operator and driver who carry it out. Online bookings are processed through our booking partner's platform (booking.taxisnetwork.com), which has its own privacy policy. We do not sell your data.
How Long We Keep It
We keep booking records only as long as needed for the purposes above and for any period required by licensing rules. [Add your retention period.]
Your Rights
Under UK GDPR you can ask to access, correct or delete your data, object to or restrict its use, and complain to the Information Commissioner's Office (ico.org.uk). Email info@raynesparkcars.co.uk to make a request.
Cookies
See our Cookie Policy.